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Shipping

COVID-19 Update

Shipping carriers are experiencing major delays. We highly suggest choosing DHL (international) as your shipping option. Local post services are experiencing the most delays. If you need your product within a certain time frame, please select Express at checkout.

Thank you for your continued support, loyalty and patience. We are committed to providing the best service we can to all of our customers, especially during a time of many unknowns.

We offer FREE international shipping to over 200 countries.

You will receive an email confirmation when your order is ready to ship from Hong Kong. Orders are typically processed within 1-3 business days from date of purchase. Please note, our products are handcrafted and can take up to 1-2 weeks to ship. Regular delivery time is within 2-4 weeks. If you need your product within a certain time frame or have questions about order delivery, please contact us.

*Shipping time may increase during the holiday season.

Shipping Policy

All shipping fees are non-refundable or adjustable. All orders are shipped with tracking. Once an order ships from Koncept Studios, we are no longer responsible for the status of the package, rather it is the carrier’s liability for tracking and delivery time.

*Koncept Studios does not collect any additional fees beyond checkout at konceptstudios.net. Prices listed within our product descriptions are final and we do not charge additional taxes. Customer is responsible for all duties/taxes and customs fees.

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