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Privacy Matters

We respect the privacy rights of our online visitors and recognise the importance of protecting your personal information.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).

Personal data we collect

Email address, Names; IP address; Address; Newsletter: opens, clicks, opt-ins; Unsubscribed details until deleted.

List the information that we store but that is not identifiable: Logs of emails sent; Support enquiries by email.

When ordering, we do NOT collect your credit card information.

Consent to collect

We collect data from users that have created accounts with us and through sales whereby consent to communicate is necessary to process orders. The legal basis for us to collect the data is to be able to provide you with a service.

How do we use your personal information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:To quickly and securely process transactionsTo administer contests, promotions, surveys or other site featuresScreen our orders for potential risk or fraudTo allow us to better service and communicate with you in responding to your customer service requests; andWhen in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services

If you have opted-in to receive Koncept e-mail, we may send you periodic e-mails from Koncept you would no longer like to receive Koncept e-mail, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive Koncept e-mail, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. Koncept will keep identifiable data for an undetermined amount of time or until the user asks us to anonymise and / or delete their data via email

Who has access to our data?

Data at Koncept is not shared or sold with any third party.

Koncept admin staff have access to users data for the purpose of providing services.

No personal identifiable data is stored on staff computers.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to our systems, and are required to keep the information confidential. When you place orders or access your personal information, we use a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.