Why we made this
One fits all cup sizes! Grab your personalized and adjustable coffee cozy and sip your favourite seasonal drinks in style! Handmade from Italian vegetable-tanned leather for ultimate comfort.
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We ship products from Hong Kong. For global customers, please shop on our Etsy store, the local VAT or GST included.
Koncept Studios does NOT collect any additional fees beyond checkout at konceptstudios.net. Prices listed within our product descriptions are final and we do not charge additional taxes. Customer is responsible for all duties/taxes and customs fees.
Shipping carriers are experiencing major delays. We highly suggest choosing DHL (international) as your shipping option. Local post services are experiencing the most delays. If you need your product within a certain time frame, please select Express at checkout.
Thank you for your continued support, loyalty and patience. We are committed to providing the best service we can to all of our customers, especially during a time of many unknowns.
We offer FREE international shipping to over 200 countries.
You will receive an email confirmation when your order is ready to ship from Hong Kong. Orders are typically processed within 1-3 business days from date of purchase. Please note, our products are handcrafted and can take up to 1-2 weeks to ship. Regular delivery time is within 2-4 weeks. If you need your product within a certain time frame or have questions about order delivery, please contact us.
*Shipping time may increase during the holiday season.
All shipping fees are non-refundable or adjustable. All orders are shipped with tracking. Once an order ships from Koncept Studios, we are no longer responsible for the status of the package, rather it is the carrier’s liability for tracking and delivery time.
*Koncept Studios does not collect any additional fees beyond checkout at konceptstudios.net. Prices listed within our product descriptions are final and we do not charge additional taxes. Customer is responsible for all duties/taxes and customs fees.
Our products are covered by a 5 year warranty from the day they were bought, when used under normal conditions and for the purpose intended.
This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.
In order to make a warranty claim, you need to have purchased your Koncept products through konceptstudios.net, and you must provide proof of purchase.
The Koncept warranty sits alongside applicable consumer protection law.
How do I make a claim?
Please email our support team with your order details and a description of the fault or damage. Including photographs of any fault helps a lot in speeding up claims.
Koncept Studios Ltd. reserves the right to refuse returned products that have been used, worn, or altered in any way. All packages for return/repair must be fully insured. Koncept Studios Ltd. will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. Bulk orders cannot be cancelled or withdrawn, but if the cancellation has been approved internally, a 20% cancellation fee will be applied.
All monogram purchases are final sale and cannot be returned or exchanged. The monogramming service makes the item a custom order, and no returns or exchanges will be authorized for the item.
Sale items, discounts, and promotions
All Sale Items and/or items purchased using promotional codes are FINAL SALE. They are non-returnable and non-refundable unless otherwise noted on the terms of the promotion. Price adjustments cannot be made on previous orders. Discounts and promotions are not valid on previous purchases, purchases made outside of the promotion period, or on any custom or bespoke orders. Discounts and promotions cannot be combined with other offers unless otherwise stated in the terms of the promotion.
Koncept Studios Ltd. will accept merchandise in its original un-used condition for a refund/exchange when accompanied by the original sales receipt within 30 days from the date of delivery. Any product with modifications or with a custom monogram are non-returnable, non-refundable, or non-exchangeable and the order cannot be withdrawn or cancelled for any reason. Gift cards are non-returnable, non-refundable, and cannot be redeemed for cash. All refunds will be applied to the original form of payment, excluding shipping costs, within 5-7 business days from the date of return. Please contact us. Once submitted, you will be notified within 1-3 business days with further instructions on how to proceed.
If a product arrives damaged or defective, please contact us within 5 business days of the date of delivery in order to request a replacement item. Koncept Studios Ltd. will undergo the necessary steps in order to deem the item defective or if in fact, it is the natural wear and tear of the product.