We ship products from Hong Kong. For global customers, please shop on our Etsy store, the local VAT or GST included.

Koncept Studios does NOT collect any additional fees beyond checkout at konceptstudios.net. Prices listed within our product descriptions are final and we do not charge additional taxes. Customer is responsible for all duties/taxes and customs fees.

Our products are covered by a 5 year warranty from the day they were bought, when used under normal conditions and for the purpose intended.

This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.

In order to make a warranty claim, you need to have purchased your Koncept products through konceptstudios.net, and you must provide proof of purchase.

The Koncept warranty sits alongside applicable consumer protection law.

How do I make a claim?

Please email our support team with your order details and a description of the fault or damage. Including photographs of any fault helps a lot in speeding up claims.

Koncept Studios Ltd. reserves the right to refuse returned products that have been used, worn, or altered in any way. All packages for return/repair must be fully insured. Koncept Studios Ltd. will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. Bulk orders cannot be cancelled or withdrawn, but if the cancellation has been approved internally, a 20% cancellation fee will be applied.

Monograms

All monogram purchases are final sale and cannot be returned or exchanged. The monogramming service makes the item a custom order, and no returns or exchanges will be authorized for the item.

Sale items, discounts, and promotions

All Sale Items and/or items purchased using promotional codes are FINAL SALE. They are non-returnable and non-refundable unless otherwise noted on the terms of the promotion. Price adjustments cannot be made on previous orders. Discounts and promotions are not valid on previous purchases, purchases made outside of the promotion period, or on any custom or bespoke orders. Discounts and promotions cannot be combined with other offers unless otherwise stated in the terms of the promotion.

Returns

Koncept Studios Ltd. will accept merchandise in its original un-used condition for a refund/exchange when accompanied by the original sales receipt within 30 days from the date of delivery. Any product with modifications or with a custom monogram are non-returnable, non-refundable, or non-exchangeable and the order cannot be withdrawn or cancelled for any reason. Gift cards are non-returnable, non-refundable, and cannot be redeemed for cash. All refunds will be applied to the original form of payment, excluding shipping costs, within 5-7 business days from the date of return. Please contact us. Once submitted, you will be notified within 1-3 business days with further instructions on how to proceed.

Defective

If a product arrives damaged or defective, please contact us within 5 business days of the date of delivery in order to request a replacement item. Koncept Studios Ltd. will undergo the necessary steps in order to deem the item defective or if in fact, it is the natural wear and tear of the product.