Delivery Guarantees

All orders will be shipped from Hong Kong and handled by the local postal service.

COVID-19 Update

Air postal services have been suspended from Hong Kong to the following countries. Free shipping is available in sea postal service which takes around 90 days.

Australia

Canada

France

United States

Thank you for your continued support, loyalty and patience. We are committed to providing the best service we can to all of our customers, especially during a time of many unknowns.

Processing & Shipping Time

Orders are typically processed within 1-3 business days from date of purchase. Please note, our products are handcrafted and can take up to 1-2 weeks to ship.

Our standard shipping use airmail postal service. Regular delivery time is within 3-6 weeks. If you need your product within a certain time frame, please select Aramex Couriers at checkout.

 

Track & Trace

All orders are shipped with tracking powered by the local postal service.

*Shipping time may increase during the holiday season.

Shipping Policy

All shipping fees are non-refundable or adjustable. Once an order ships from Koncept Studios, we are no longer responsible for the status of the package, rather it is the carrier’s liability for tracking and delivery time.

*Koncept Studios does not collect any additional fees beyond checkout at konceptstudios.net. Prices listed within our product descriptions are final and we do not charge additional taxes. Customer is responsible for all duties/taxes and customs fees.

Taxes & Customs Fees

Koncept Studios does not collect any additional fees beyond checkout at konceptstudios.net. Prices listed within our product descriptions are final and we do not charge additional taxes. Customer is responsible for all duties/taxes and customs fees.